Frequently Asked Questions
Read our Denver golf simulator rental FAQ to know about booking, setup, pricing, travel, weather, and what to expect.
FAQs
What exactly is On The Go Golf?
On The Go Golf brings a full golf simulator experience directly to your event. We take care of the setup, operation, and hosting so your guests can show up, swing, laugh, compete, and enjoy the moment without having to figure anything out.
We’re here to make your event more interactive, more memorable, and a whole lot more fun.
What types of events do you service?
We work with a wide range of events across the Denver metro area, including corporate parties, team building events, weddings, backyard parties, bachelorette parties, birthdays, fundraisers, festivals, and holiday parties.
Do I need to be a golfer to enjoy this?
Not at all! One of the things we love most about this experience is how easy it is for everyone to jump into. Some guests show up ready to compete. Others are just there to have fun and try something new. Either way, the setup is designed for all skill levels, so nobody has to feel intimidated.
How much space do you need?
We require a minimum space of 20 feet LONG x 15 feet WIDE x 10 feet tall (long is front to back and wide is left to right).
If you are not sure whether your venue has enough room, reach out, and we’ll help you figure it out. You can also view our
Booking Information for more details.
Do you provide someone to run the setup?
Yes. Every booking includes at least one host, so the setup and gameplay are fully managed from start to finish.
We do not just drop off equipment and leave. We stay involved so the experience runs smoothly, and you can focus on enjoying your event instead of managing the details.
How far do you travel?
We service the Denver metro area, and each package includes a set travel radius. If your venue is outside that area, we can still accommodate it with a $1 per mile travel fee beyond the included mileage.
Included mileage depends on the package you choose:
- Par: 25 miles
- Birdie: 30 miles
- Eagle: 40 miles
- Hole In One: 40 miles
- Masters: 40 miles
How does pricing work?
Our packages are based on event duration, included features, and overall event support. We offer experiences starting at 2 hours, with package options that scale based on the level of coverage, hosting, competitions, and add-ons you want.
Additional hours, heaters, left-handed clubs, and select custom options are also available. You can check out our Package Options to choose the experience that suits your budget and event.
What’s included in the experience?
Every event includes full setup, breakdown, and a hosted golf simulator experience. Depending on the package you choose, your experience may also include:
- Multiple on-site hosts
- Longest drive and closest to the pin competitions
- Tournament-style gameplay
- Photo coverage
- Photo and video coverage
- Custom branding elements like signage and banners
No matter which package you book, our goal is the same: make the experience feel easy, welcoming, and fun from the first swing to the last.
Can you set up indoors or outdoors?
Yes, we can set up both indoors and outdoors. We’ve built this experience for the way people actually gather, which means being flexible for different venues, different layouts, and different kinds of events. If you have questions about your venue, we’re happy to talk through it with you.
What happens if the weather is bad?
If weather conditions become unsafe for an outdoor setup, we offer rescheduling options and, in certain cases, refunds.

If wind exceeds safe limits or the equipment cannot safely travel or operate outdoors, we’ll work with you on the best next step. We always want to be fair, and we always want safety to come first.
How do I book?
To secure your date, we require a 50% booking fee, and the remaining balance is due 7 days before your event. If your event is within 7 days of the booking date, full payment is required at the time of booking.

Once you
reach out, we’ll help confirm the best package based on your guest count, venue layout, and event style, then walk you through the next steps.
What payment methods do you accept?
We accept payment through:
- Zelle
- Cash App
- Venmo
- Square
- Stripe

Zelle is preferred. But if you need a specific payment option for your event or organization, reach out, and we’ll do our best to help.
Can we extend our time during the event?
Yes, additional hours can be added if availability allows. Additional hourly pricing depends on the package:
- Par: $200/hour
- Birdie: $200/hour
- Eagle: $200/hour
- Hole In One: $300/hour
- Masters: $350/hour
If you think there’s a chance your event may need more time, let us know in advance, and we’ll help you plan for it.
Do you offer custom branding for events?
Yes. We offer custom branding options for events that want a more personalized or professional feel.

Depending on the package and timing, branding options may include signage, banners, golf towels, and other event elements that align with your company, theme, or occasion.
For the best results, custom branding should be planned in advance. The Masters package includes branding elements and requires at least
4 weeks’ notice, though rush options may be available for an added fee.
Do you offer add-ons?
Yes. Available add-ons include:
- Heaters
- Left-handed clubs
- Additional hours
- Select custom options depending on the event

If there’s something specific you need, feel free to ask. We’re always happy to talk through what makes the most sense for your event.
Do you offer any discounts?
Yes. We offer
10% off for veterans
and first responders with a valid ID. It’s a small way for us to say thank you, and we’re always grateful for the people who serve our communities.
What is your cancellation policy?
Cancellations made within 72 hours of the event receive a 50% refund.
Earlier cancellations may be eligible for partial refunds or rescheduling, depending on the situation. Outdoor events are weather-dependent and may also be rescheduled or refunded if conditions are unsafe.
We know plans can change, and we always aim to handle those situations with fairness and clear communication.
Standard Events
- Cancellations made within 7 days of the event will receive a 50% refund.
- Earlier cancellations (more than 7 days out) may be eligible for a partial refund or rescheduling, depending on the specific situation.
- Weather Policy: Outdoor events are weather-dependent. If conditions are deemed unsafe, the event may be rescheduled.
Specially Branded Events
Because of the custom nature of branded events, we require a dedicated planning process and enforce a stricter cancellation policy:
- Consultation Required: To host a branded event, you must set up a consultation call to discuss branding types and specialized pricing. This branding fee is an additional cost on top of your standard package and personalization pricing.
- No Refunds: All sales are final for specially branded events. No refunds will be given upon cancellation.
- Weather Policy: If your branded event is outdoors and must be canceled due to unsafe weather, a refund will not be issued, but rescheduling is allowed at no additional cost if the event cannot be moved indoors.
Helpful Links
We want everything to feel easy and clear before your event. You can review the forms and policy information below:
- Event Waiver (English)
- Event Waiver (Spanish)
- Privacy Policy (PDF)
- Terms of Use (PDF)
Still Have Questions?
If you’re planning an event and want help choosing the right package, checking your space, confirming travel, or talking through add-ons, reach out anytime. We want the booking process to feel just as easy and welcoming as the experience itself.